Privacy Policy

We collect information you voluntarily provide to us, as well as information automatically collected when you interact with our website.

Information You Provide Directly

• Full name, email address, and phone number when you submit a contact or booking form
• Vehicle information (make, model, year, mileage, VIN) needed to provide auto care services
• Service location, drop-off details, or appointment information when scheduling care
• Payment and billing information when purchasing services
• Messages, questions, or feedback sent via email, contact forms, or live chat
• Appointment preferences, service history, and special requests

Information Collected Automatically

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device identifiers and general geographic location (city/region)
• Cookie data and similar tracking technologies (see Section 4)

We use the information we collect for the following purposes:

• To provide and schedule services — including brake repair, diagnostics, oil changes, tire and wheel services, AC service, scheduled maintenance, detailing, and related auto care appointments
• To communicate with you — confirming bookings, sending appointment reminders, and responding to inquiries
• To process payments and send invoices or receipts
• To improve our website and services — analyzing usage patterns and customer feedback
• To send promotional communications — special offers, seasonal service reminders, and updates (you may opt out at any time)
• To comply with legal obligations and resolve any disputes that may arise
• To protect the security of our website and customers

We do not sell, trade, or rent your personal information to outside parties. We may share your information only in the following limited circumstances:

Service Providers

We work with trusted third-party vendors who assist in operating our website and delivering services — including scheduling platforms, payment processors, and CRM tools. These providers are contractually bound to keep your information confidential and may only use it to perform services on our behalf.

Legal Requirements

We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors interact with our site.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly (e.g., session management, form submissions)
• Analytics Cookies: Help us understand website traffic and user behavior (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences for a better experience

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies as described here.

We take the security of your personal information seriously. We implement industry-standard administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

• SSL/TLS encryption for all data transmitted through our website
• Secure payment processing through PCI-DSS compliant providers
• Restricted access to personal information by authorized personnel only
• Regular security reviews of our data practices and systems

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal data, subject to certain legal obligations
• Opt-Out of Marketing: Unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in any email or contacting us directly
• Data Portability: Request your data in a portable, machine-readable format where applicable
• Restrict Processing: Request that we limit how we use your data in certain circumstances

To exercise any of these rights, please contact us using the information in Section 10. We will respond to your request within 30 days.

Our website may contain links to third-party websites, social media pages, or partner services. Clicking on these links will direct you away from our site. We have no control over the content or privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

MyCar Care is not responsible for the privacy practices or content of any third-party websites linked to or from our site.

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete that information as quickly as possible.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other business reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website homepage or notify you by email (if we have your contact information)
• Obtain your consent where required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to reach out to us: